Hours of Operation/Fees:  Monday thru Friday:                                9AM - 7PM Saturday & Sunday:                               10AM - 3PM The peace and comfort of each of our guests is of utmost importance to us.  Because of this, all drop-offs, pick-ups, or resort visits must be made by appointment only.  Further, we do not accept business calls or appointments for drop-offs, pick-ups, or resort visits earlier than 9AM. Please note that any drop-off or pick-up outside regular business hours incurs a $35 late fee for each one-hour segment.

Boarding fees begin on the day of arrival (regardless of check-in time).  As long as check-out is completed before 12 noon, there will be no fee charged for departure day; however, pets picked up after noon will be charged an additional day's board.

'Ilio (Doggie) Overnight Pampering:  Includes deluxe suite with exclusive Crypton oversized sleeper beds; comforting music played in-suite; full-sized fleece blanket; three snacks daily; on-site care; 24-hour emergency vet beeper access; one-on-one walks throughout day and evening hours, as well as personal, individual playtimes; personalized planner; and evening nightlight. Suites:    $35/day   Popoki (Kitty) Overnight Pampering:  Includes deluxe, multi-level suite with play shelf; private kittie litter pan; comforting music played in-suite; full-sized fleece blanket; floor pad with heating feature; deluxe, multi-level climbing tree; free evening snack; on-site care; 24-hour emergency vet beeper access; one-on-one playtimes in playroom; personalized planner; and evening nightlight. Suites:      $20/day

Family Discounts:  Additional family members in separate units receive a 10% discount. Additional family members in a shared unit receive a 25% discount.   Extended Stay Discounts: A 5% discount is given for stays of 8 - 14 nights. A 10% discount is given for stays over 14 nights. Extended discounts are available for stays lasting longer than 45 days. NEW:  Big Island Ultimate Resort Package: For those wanting the ultimate in peace and comfort for your doggie(s), you may now book the entire doggie floor for $150/night. And for your special kitty, you may book the entire kitty floor for $50/night.  More information to come.

Additional Savings: Repeat Customer Incentive Program 10% Senior Discount (You must be 70 years of age to receive this savings - proper documentation required.)

Payment Terms: A non-refundable deposit equal to one night's stay* per suite booked is necessary to confirm your reservation; otherwise, reservations are first-deposit, first-served.   Please note that final payment must be made at time of check-in.   We accept VISA, MasterCard, Discover, and American Express.  We DO NOT accept personal or business checks. *For reservations around major holidays (New Year's, Easter, Memorial Day, 4th of July, Labor Day, Halloween, Thanksgiving, and Christmas), a non-refundable holiday deposit of $75 per suite booked is required.  Deposits are applied toward total fee due for stay.  Reservations for the "Big Island Resort Package" require a one night, non-refundable deposit of $150. We are located in Amissville,VA  (just minutes outside Warrenton and Culpeper, VA).

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